Privacy Policy

Last updated: 06 October 2026

CatNav (“CatNav”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you use the CatNav app, website and related services (together, the “Service”).

Please read this Privacy Policy carefully so that you understand how and why we use your personal data.

1. Who we are

The organisation responsible for your personal data is:

Trading as: CatNav

Registered address:
The Hay Barn,
Bampton Road,
Black Bourton,
Oxfordshire, OX182PD

Email: cathy@catnav.co.uk
Website: www.catnav.co.uk

For the purposes of UK data protection law, we are the data controller of the personal data described in this Privacy Policy.

If you have any questions about privacy or how we use your data, please contact us at cathy@catnav.co.uk

2. What personal data we collect

The information we collect depends on how you use CatNav.

3. Information you provide to us

This may include:

your name;
email address;
account login details;
profile information;
information about your cat, such as its name, age, breed, sex, colour or other identifying information;
information you provide when contacting customer support;
subscription or purchase information;
preferences and settings you choose within CatNav; and
any other information you voluntarily provide to us.

4. Location information

CatNav may use location information to provide features that depend on your or your cat’s location.

Depending on the features you use, this may include:

your approximate location;
your precise device location;
locations associated with your cat;
location history or routes; and
timestamps associated with locations.

We only use location information where it is necessary for the relevant CatNav feature or where you have otherwise given us permission to use it.

You can control location permissions through your device settings. Turning off location access may prevent some CatNav features from working.

5. Device and technical information

When you use CatNav, we may automatically receive certain technical information, such as:

IP address;
device type and operating system;
app version;
browser type;
unique device or advertising identifiers, where applicable;
language and region settings;
crash reports and diagnostic information; and
information about how you interact with the Service.

We use this information to operate, secure, maintain and improve CatNav.

6. Usage information

We may collect information about how you use CatNav, including features you use, pages or screens you view, interactions with the Service and technical events such as errors or crashes.

Where possible, we use aggregated or anonymised information for analytics and service improvement.

7. How we use your personal data

We may use personal data to:

provide and operate CatNav;
communicate with you about your account or the Service;
send important service, security and administrative messages;
understand how CatNav is used;
diagnose technical problems and prevent abuse;
maintain the security and integrity of the Service;
improve and develop CatNav;
detect, investigate and prevent fraud or other unlawful activity;
comply with our legal and regulatory obligations; and
where permitted by law, send marketing communications.

We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so and, where required, have provided you with additional information or obtained your consent.

8. Our lawful bases for processing

Under UK data protection law, we need a lawful basis for processing personal data.

Depending on the circumstances, we may rely on:

9. Contract

We may process information where it is necessary to provide CatNav or perform our agreement with you.

For example, this may include creating your account, providing features you request and processing your subscription.

10. Legitimate interests

We may process information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

This may include:

keeping CatNav secure;
preventing fraud and misuse;
improving our services;
understanding how our Service is used;
maintaining our systems; and
managing and administering our business.

Where we rely on legitimate interests, we consider and balance the potential impact on your rights before processing your information.

11. Consent

We may rely on your consent where required by law, including for certain optional communications, cookies or similar technologies, or other optional processing.

Where we rely on consent, you can withdraw it at any time.

Withdrawing consent does not affect processing that took place before you withdrew your consent.

12. Legal obligation

We may process personal data where necessary to comply with a legal or regulatory obligation.

13. Vital interests

In limited circumstances, we may process information where this is necessary to protect someone's vital interests.

14. Location data

Location can be particularly sensitive information because it can reveal where someone lives, works or spends time.

CatNav does not collect location data.

15. Who we share your information with

We do not sell your personal data, no data is passed to third-parties unless we are legally obliged.

We may share personal data to comply with our legal obligations.

These may include:

cloud hosting and infrastructure providers;
database and storage providers;
analytics and monitoring providers;
customer support providers;
payment processors;
email and communications providers;
security and fraud-prevention providers;
professional advisers such as lawyers, accountants or auditors; and
law enforcement, regulators or public authorities where we are legally required or permitted to do so.

Our service providers are only permitted to process personal data as necessary to provide services to us and are required to protect it appropriately.

16. Sharing information with other CatNav users

No information is shared with other users of this website.

17. How long we keep your information

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting or dispute-resolution requirements.

When information is no longer required, we will securely delete it or anonymise it.

18. Security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Depending on the nature of the information and our systems, these measures may include access controls, encryption, authentication, monitoring, secure infrastructure and staff procedures.

However, no internet-based service can be guaranteed to be completely secure.

19. Cookies and similar technologies

Our website may use cookies and similar technologies.

Some cookies may be strictly necessary for the website to operate. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where consent is required, we will ask for it before placing the relevant non-essential cookies on your device.

You can manage your cookie preferences through our cookie controls and, in some cases, through your browser settings.

UK rules require organisations to explain their use of cookies and generally obtain consent before storing non-essential cookies on a user's device. IICO+1

20. Marketing

We do not collect data for marketing purposes, we respond only to queries made via our online contact form.

21. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including:

the right to be informed about how your personal data is used;
the right to access your personal data;
the right to request correction of inaccurate or incomplete information;
the right to request deletion of your personal data;
the right to request restriction of processing;
the right to object to certain processing, including processing based on legitimate interests and certain direct marketing;
the right to data portability in certain circumstances; and
the right to withdraw consent where we rely on consent.

These rights are not absolute and may be subject to legal exceptions.

22. How to exercise your rights

To exercise your rights, contact us at:

cathy@catnav.co.uk

We may need to verify your identity before responding to a request.

We will normally respond to valid requests within the period required by applicable data protection law.

You will generally not have to pay a fee to exercise your rights. However, we may be permitted to charge a reasonable fee or refuse a request where applicable law allows this, for example where a request is manifestly unfounded or excessive.

23. Third-party services and links

CatNav may contain links to or integrations with third-party websites, applications or services.

Those third parties have their own privacy policies and terms. We are not responsible for the privacy practices of third-party services that we do not control.

We recommend reviewing their privacy policies before providing them with personal data.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to CatNav, our data-processing practices or applicable legal requirements.

When we make significant changes, we will take reasonable steps to bring them to your attention.

The “Last updated” date at the top of this Privacy Policy shows when it was most recently updated.

25. Complaints

If you have concerns about how we use your personal data, please contact us first at: